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IT Support

Services

Welcome to the UNC Lineberger IT Support Homepage. Contact information and a link for submitting help tickets is provided in the modules to the right, as well as useful tutorials for common configuration tasks. We also update this site with upcoming changes regarding technical support for our Lineberger users.

Our IT Support department serves Cancer Center employees and, as appropriate, faculty, staff, students, and others working in laboratories, projects, and cores administered by the Cancer Center and/or housed in Cancer Center space.

DESKTOP SUPPORT * PC or MAC * HARDWARE and SOFTWARE CONSULTATION * PRINTER SUPPORT * SERVER ACCESS * NETWORK ACCESS * REMOTE ACCESS * VPN CONNECTIONS * SETUP LAB DEVICES TO NETWORK * SUPPORT FOR LAB TECHNOLOGIES

Assistance is available 9 a.m. – 5 p.m. on university work days.

Service Philosophy

Here at UNC Lineberger IT Support, we make it a priority to offer competent and prompt technical support services to ensure our users are able to perform their jobs.

We are able to address all issues regarding desktops computers, server/server space, printers, and networking. If we are unable to solve the issue or if the issue is beyond our domain, we can contact the appropriate group or person for you.

Within reason, IT Support does not mandate that users have certain equipment (PC rather than Mac) or software/software versions. If, however, a lab, project, or unit leader desires the stability offered by standardization, IT Support is able to work with them in developing a plan towards a more stable environment.

Although a non-standardized computing environment creates complexity and problems, we support this diversity because we feel it enables our users to perform to their best.

In order to protect the integrity and security of the networks and to comply with School of Medicine, University, and other state/federal policies, we must impose some standards, including:

  • All computers, wireless networks, and servers connected to the Cancer Center networks must follow School of Medicine policies and University policies.
  • Servers connected to Cancer Center networks must have English language operating systems.
  • No activities deemed illegal or harmful to the local, School, or University networks are allowed.

To help us provide you with the best service possible, UNC Lineberger IT Support asks users to adhere to the above standards and to keep their computers as secure as possible with up-to-date anti-virus software installed and running at all times. For any assistance or with any questions, please contact us at your convenience.